Overview:

Procedure:

1. If the yellow lock in the corner of your screen isn't locked (or isn't visible) then log in to the VPN client.
   1. Click Start->Programs->Link2Exchange VPN Client->VPN Client.
   
   
   2. Click Connect.
   
   
   3. Log in with your Link2Exchange e-mail address and password.
   
   
   • If you receive an IPC socket allocation error, see: Received error: 'Error 51: IPC Socket allocation failed with error -4h.'
     
   
   
   • If no login prompt appears, see: I hit Connect but the username/password prompt never appears. What should I do?
     
   
   
   • If you receive a login error, see: Received error: 'User authentication failed'. What should I do?
     

2. Once you're connected to the VPN (the lock is closed), test IP connectivity to our servers.


1. Click Start->Run.


2. Type cmd and click OK.


3. Type ping 172.24.16.16 and hit Enter. You should receive a response that looks like this:

       Pinging 172.24.16.16 with 32 bytes of data:
   
       Reply from 172.24.16.16: bytes=32 time=10ms TTL=127
       Reply from 172.24.16.16: bytes=32 time=10ms TTL=127
       Reply from 172.24.16.16: bytes=32 time=20ms TTL=127
       Reply from 172.24.16.16: bytes=32 time<10ms TTL=127
   
       Ping statistics for 172.24.16.16:
           Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
       Approximate round trip times in milli-seconds:
           Minimum = 0ms, Maximum =  20ms, Average =  10ms
   

• If you do not receive any replies, disconnect and reconnect the VPN and try this test again.

3. Test hostname connectivity to the Link2Exchange network. (Even with IP connectivity, you need to be able to resolve hostnames in order to connect to our service. This test will confirm if that is working and offer the solution if it is not.


1. If you closed the command prompt, click Start->Run then type cmd and click OK.


2. Type ping lk0-cs0.int.link2exchange.com (those are zeros, not capital Ohs) and hit Enter. You should receive a response that looks like this:

   Pinging lk0-cs0.int.link2exchange.com [172.24.16.16] with 32 bytes of data:
   
   Reply from 172.24.16.16: bytes=32 time=20ms TTL=127
   Reply from 172.24.16.16: bytes=32 time<10ms TTL=127
   Reply from 172.24.16.16: bytes=32 time=10ms TTL=127
   Reply from 172.24.16.16: bytes=32 time=10ms TTL=127
   
   Ping statistics for 172.24.16.16:
       Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
   Approximate round trip times in milli-seconds:
       Minimum = 0ms, Maximum =  20ms, Average =  10ms

• If you receive an unknown host error or do not receive any responses, see HOWTO: Add a hosts file entry for Link2Exchange
  .



4. If you've passed all of the tests above, your VPN connection is working perfectly.

Keywords:

Related Documents

Notes: