Overview:

Procedure:

1. Make sure your Outlook connection to Link2Exchange is, in fact, working.


• If you're not sure, see: our KB article on testing your Microsoft Outlook connection to Link2Exchange.
2. If Desktop Manager and/or Outlook are open, close them/it.
3. Click Start->Programs->Blackberry->Desktop Manager.
4. You'll be prompted for your Username, Password and Domain Name.
   
   Your username is your full email address. (e.g. joeuser@link2exchange.com)
   You password is your email password.
   You will not need to put in a domain name as it will grey itself out when you enter in your username.
   Click OK.

   If you receive the error message, "Your Mail Server Does not Support Wireless Synchronization" then your account has not been activated on the BES server.
   If so, Activate your Blackberry Live Integration now! (Account activation takes 1 business day. You will receive email confirmation when the activation is complete.)

5. Double-click Redirector settings. If you still receive the same error message, re-install Desktop Manager.


1. To perform a clean uninstall, see: our KB article on performing a 'clean uninstall' of Blackberry Desktop Manager.


2. To re-install, see: our KB article on installing Blackberry Desktop Manger.


3. Finally, to configure your new Desktop Manager, see: our KB article on configuring Blackberry Desktop Manager to connect to Link2Exchange.

6. Re-open Desktop Manager and double-click Redirector settings. If it still won't open, contact support at .

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Related Documents

Notes: