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 BlackBerry Handhelds
 Blackberry prior to version 4.0
 Troubleshooting

Not Receiving Messages On Blackberry While in Cradle or Connected

Document: Q1100

Overview:

By default, your Blackberry handheld device will not receive e-mail messages to it while it is in the cradle. It may still receive other updates such as calendar appointments however. If you want the Blackberry to continue to receive e-mails regardless of in cradle state follow the procedure below.

Procedure:

  1. Open the BlackBerry Desktop Manager software.

  2. Double click the Redirecter Settings option.

  3. Uncheck the 'Disable email redirection while your handheld is connected.' option.

  4. Click OK.

  5. Double-click Intellisync.
  6. Make sure Synchronize PIM is checked.

  7. Click Synchronize Now to ensure your new settings take effect.

  8. Click Close (or OK) and exit Desktop Manager. E-mail will now be delivered to your handheld wirelessly whether it's connected to your computer or not.


Keywords:

blackberry problems receive emails connected cradle handheld

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Notes:

No Notes.

Document Created: Jul 21 2004 4:28PM by: Ian Rivard, last updated: Mar 8 2005 10:39AM - Q1100
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