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Pocket PC Handhelds (and other handhelds using ActiveSync)
 Troubleshooting
My Pocket PC has sync'd but I can't find my email on my Pocket PC. What should I do?
Document: Q1120
Overview:
By default, your Inbox on your Pocket PC shows SMS messages, not ActiveSync messages. Follow the procedure below to show your ActiveSync messages (including your email).
Procedure:
- On your phone, click Start->Inbox.
- Click the down arrow next to Inbox (beneath the Start menu; do not click the Start menu button).
- Click Tools->Options (Usually this menu is at the bottom of the screen.)
- A folder menu will pop up. Scroll up this menu and click on ActiveSync.
- Your Inbox will automatically be displayed.
- If you want to select other email folders to sync...
- Click Tools->Manage Folders (in Inbox on your phone).
- Put a check next to any folders you want to synchronize.
- Click OK (usually located in the top righthand corner of the screen).
- Resync your phone and your messages will be there.
Keywords:
configure activesync email settings can't find email
Related Documents
Installing and Configuring ActiveSync PC Software
Uninstalling ActiveSync to remove an old configuration
ActiveSync on my phone is reporting errors under 'Synchronize with Server'
How can I download more mail and calendar entries to my PocketPC?
How can I have my Pocket PC constantly stay synced with the server?
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Document Created: Nov 5 2004 11:30AM by: Scott Heffner, last updated: Mar 10 2005 3:07PM - Q1120
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