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Outlook PDA Wireless Syncing
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My Blackberry contacts, calendar, task or memos stop wirelessly syncing to the Blackberry Enterprise Server

Document: Q1377

My Blackberry contacts, calendar, task or memos stop wirelessly syncing to the Blackberry Enterprise Server

 

SYMPTOMS:

Blackberry contacts, calendar, task or memos stop wirelessly syncing

 

 

CAUSE :

A Blackberry service book could have corrupted on your handheld

 

RESOLUTION :

 

Will use the address book for this example, the same action can apply to the contacts, calendar, task or memos.

 Go to the address book icon on the blackberry and click on the menu, then options. Under Wireless Synchronization change YES to NO and click save. Go back to the address book icon on the blackberry and click on the menu, then options. Under Wireless Synchronization change NO back to YES then click save. This action will force the folder to re-sync to Outlook

 

If this action does not resolve the issue, reset your account on the BES for a new Enterprise Activation.


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Document Created: Mar 25 2010 6:01PM by: Tim Wilson, last updated: Mar 25 2010 6:03PM - Q1377
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