Overview:

Procedure:

1. Make sure your Outlook connection to Link2Exchange is, in fact, working.


• If you're not sure, see: our KB article on testing your Microsoft Outlook connection to Link2Exchange.
2. If your Blackberry is connected to your PC then unplug it from the USB cable. By default, e-mail will not be delivered wirelessly to your handheld when it's connected to your computer.


• If you'd like e-mail to be forwarded to your Blackberry even when it's plugged into your computer, see: our KB article on configuring your Blackberry to receive e-mail wirelessly when connected to your computer.
3. Check to be sure that you have a data signal on your phone. You may be in area which doesn't have sufficient cell coverage to open a data connection.


• To determine if you have sufficient coverage, see: our KB article on checking your phone's data connection.
4. You may not be registered on your cellular carrier's network. Try re-registering on your cellular carrier's to be sure you have a valid connection to them.


• To re-register on your carrier's network, see: our KB article on re-registering your Blackberry on your provider's network.
5. If you passed the tests above and you still cannot receive e-mail on your Blackberry then your Blackberry Desktop Manager settings are corrupt. You will need to perform a clean uninstall of Desktop Manager and then reinstall it.


1. To perform a clean uninstall, see: our KB article on performing a 'clean uninstall' of Blackberry Desktop Manager.


2. To re-install, see: our KB article on installing Blackberry Desktop Manger.


3. Finally, to configure your new Desktop Manager, see: our KB article on configuring Blackberry Desktop Manager to connect to Link2Exchange.

6. Test your e-mail connection again.


1. On your Blackberry's home screen, click Messages.


2. Click the trackwheel to pull up the menu then click Compose Email.


3. Scroll to the top of your address list, and click [Use Once].


4. If a drop-down menu appears, click Email.


5. Type in your Link2Exchange e-mail address then click the trackwheel and click Continue on the drop-down menu.


6. Type 'testing blackberry email' next to Subject.


7. Scroll down and type 'Testing Blackberry email' in the message area.


8. Click the trackwheel and click Send on the drop-down menu to send your message.


• A check mark should appear next to the message in your message list. If it does not, open the message and see: 'Sending Messages: Error status codes and their meanings' for assistance.
9. You should receive the message on your Blackberry within a minute.


1. If you do not receive this message on your Blackberry, check Outlook to see if it arrived in your mailbox at all.


2. Contact support at for assistance if you're still not receiving e-mail on your Blackberry whether the e-mail you sent in Outlook or not.

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