Overview:
Whenever your Blackberry Desktop Manager software starts to misbehave (crashes during synchronization, fails to synchronize properly, etc) you should try to perform a clean uninstallation of the software and then reinstall it. (Note: Just uninstalling the software without following this procedure will have no effect. You MUST follow the steps below.
IMPORTANT NOTE: Any other synchronization software for other PDAs using the 'C:\Program Files\Common Files\PUMATECH' folder will also need to be reinstalled after you reinstall your Blackberry Desktop Manager Software.
Procedure:
- Use Add/Remove Programs to remove the Blackberry Desktop Redirector.
- Click Start->Settings->Control Panel.
- Double click Add/Remove Programs.
- Click Blackberry Desktop Software.
- Click Remove.
- Delete the Blackberry software from your hard drive.
- Click Start->Run.
- Type explorer and click OK.
- Click Tools->Folder Options (in your menu bar).
- Click the View tab.
- Click Show Hidden files and folders then click OK.
- Rename the folder 'Research in Motion' located in your 'C:\Program Files' folder to 'Research in Motion old'
- Rename the folder 'PUMATECH' located in your 'C:\Program Files\Common Files' folder to 'PUMATECH old'
- Rename the folder 'Research in Motion' located in your 'C:\Documents and Settings\\Application Data' folder to 'Research in Motion old'
- Restart your computer.
Once you've completed the uninstallation process, proceed to Installing the Blackberry Desktop Manager Software for Windows.
Keywords:
clean uninstall of Blackberry Desktop Manager software
Related Documents
Installing the Blackberry Desktop Manager Software for Windows
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