Overview:
For most business users, the default reply-to address of username@yourdomain.com is exactly what they want. However, some businesses have users that need a reply-to address that is different from their default email address. This desire is even more likely for personal account (@link2exchange.com) users. Both business and personal account users can change their reply-to address by submitting a request to Link2Exchange support to have your reply-to address changed through the Link2Exchange control panel.
Procedure:
- For Business Accounts Only:
- Log in to the Link2Exchange control panel as admin@domain.com with your administrator password.
- Under Users, click 'List Users'.
- Click the radio button next to the name of the user whose reply-to address you wish to change then click user actions.
- Click Manage Email Addresses.
- Under Add Alias, type in the name of the SMTP address you'd like to add then click Add.
- To set this email address as your reply-to address, click the radio button next to the email address you just added then click Set as Primary.
- Click OK. Your reply-to address will be the first address in the list, so this address should now be listed first. If it is, you've completed the configuration. If not, repeat step 1f.
- For Personal (@link2exchange.com) Accounts Only:
- Log in to the Link2Exchange control panel with your email address and password.
- Under the Link2Exchange support 'Requests' section, click 'Open Ticket/Ask Question'.
- Fill in the user's account information in the supplied text boxes.
- Next to Issue is Regarding, select Other.
- In the explanation of issue, type the following: Please update the reply-to address on my account, yourusername@yourdomain.com, to the following: yourreplytousername@yourreplytodomain.com.
- Click Send Information. You will be notified when the change has taken effect. (Updates generally occur within one hour during normal business days (M-F 9am-5pm EST).)
*NOTE*:
Some domains block sending emails from non-authoritative domains, it perceived as spam or a spoofed account. To avoid bounced emails from these types of mail servers, support suggests contacting your authoritative mail provider and have their DNS administrator add the link2exchange server IP address as an approved sending mail server.
For more information go here: SPF Information
Keywords:
change reply-to replyto reply email address Link2Exchange control panel
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